Emergency Care

What constitutes an "Emergency"?

In any situation or case that occurs when your regular veterinarian is unable to see you. This could be a result of your clinic being closed, lack of an open appointment, or due to the severity and complicated nature of the medical issues of your pet.

Examples:

If your pet has been involved in a life threatening accident such as:

  • Hit by a car
  • Long distance fall
  • Massive Bleeding from a wound

If your pet is experiencing a sudden illness such as:

  • Collapse
  • Seizure
  • Poison ingestion
  • Respiratory distress

If your regular veterinarian has already treated you during the day but now it is the middle of the night and the situation has gotten worse.

  • Surgical complications
  • Vaccine reactions
  • Wound care

How do you get an appointment?

Regular veterinarians refer most of our patients to Veterinary Emergency Service & Veterinary Specialty Center. However, you do not need a "referral" to schedule an appointment or bring your pet to VES/VSC. 

To better serve you, we ask that you call us in advance. This allows our staff to prepare for your pet's specific medical issues. However, we realize that sometimes there is not time to call. In these cases we welcome walk-ins. Both our Middleton & Madison locations are fully staffed 24/7 and equipped to treat all of your pet's initial needs and to monitor their condition throughout the night. Our Janesville location is available weeknights and 24/7 over the weekend.

Special Note:

If there has been toxin ingestion, please bring the product and its container with you to our clinic. We will also need to know how long it's been since ingestion.

What happens when I get there?

You will be greeted by a staff member who will verify your information and will perform an initial assessment to determine whether or not your pet is stable. Patients are treated in order of severity, and pets determined to be in stable condition may remain with their owner until a veterinarian is available. Patients who need urgent care will be moved immediately to the treatment area for further evaluation and care. To allow maximum safety and efficiency in providing care to critically ill or injured pets, the treatment area is restricted to employees only. During this time a trained member of our triage staff will meet with you to obtain your pet's history. Your pet will then be examined by one of our emergency room veterinarians or a critical care specialists depending on their condition. Based on that examination, our veterinarian will propose a treatment plan and will provide you with an estimated cost of care.