Your facility and staff were excellent. The care/treatments were state of the art. I’d say you can call yourself a flagship of an E.R. facility. My only complaint is that euthanasia was never encouraged or mentioned. We happen to have the resources to pay for this treatment, but others may not. I know this is a tricky issue for those in your field, but it deserves mention. I think that voicing that option to customers, and in a way that acknowledges it as an option that doesn’t label the owner as a bad pet owner would be a kind thing to do for your human customers.