Tips For a Better ER Experience
Appointments are preferred for specialty services. We will try to make accommodations for same day service if required, especially in the case of an emergency.
Phone ahead if possible. In order for us to be prepared for your unique emergency, we ask that you call a head so we have emergency procedures in place for your arrival.
Following our exam. At the completion of your pet's exam, an estimate will be prepared to include suggested treatments and costs. Please feel free to discuss our fees, and we will do our best to work within our estimated budgets.
After an agreed upon treatment plan, our staff will care for your pet's current problem only. Your pet will be referred back to your family veterinarian for follow-up care and routine services.
Veterinary Emergency Service does not bill. A deposit based on an agreed estimate is required to initiate treatment. We accept cash, approved checks, debit cards, MC, Visa, and Discover. We also offer Care Credit as a short term solution for medical care.
Cancellations of your appointment are greatly appreciated. Especially in the case of specialty appointments. This opens our veterinarians up for other clients waiting for an appointment. In the case of emergency care, it let's us know your emergency has been resolved and we are not preparing for your arrival.
Pet's records are vital. In order to better treat your pet's condition, we ask you bring all available records, blood work or x-rays with you. In addition, if your pet is on medications, please bring them along as well. This will allow us to confirm all medication doses prescribed by your family veterinarian, and also help to save our clients a few dollars for in-hospital medications.
Follow-up: You can expect a follow up by one of our technicians within a week of your visit with us. If at any time your pet is having issues prior to that call, do not hesitate to contact us. We like to know the outcome of our patients whether good or bad. We love to receive photos and updates as your pet recovers.